Returns & Exchanges
Due to the perishable nature of our premium salmon products, we offer a 100% freshness guarantee and will provide a replacement or refund for any items that do not arrive in peak condition. Please contact us within 24 hours of delivery to initiate a claim for damaged or unsatisfactory goods.
Inspect Your Order
Upon arrival, immediately check your salmon for vacuum seal integrity and ensure the product is still chilled or frozen.
Document Issues
Take clear photographs of the product and packaging if there are any signs of damage or temperature compromise during transit.
Contact Support
Email our customer service team with your order number and photos to request a replacement or a full refund to your original payment method.
Resolution
Once your claim is verified, we will process your refund or dispatch a fresh replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing